Contents

Introduction

Welcome to Patti, a premium online gaming and casino platform designed specifically for players in Pakistan. We believe that real trust starts with total transparency. That is exactly why we have put together this Privacy Policy — to give you a clear, honest picture of how we handle your personal information.

When you sign up for an account, browse our platform, place bets, withdraw winnings via JazzCash or Easypaisa, or simply explore our games, certain data is generated. This policy tells you what that data is, what we do with it, and how we keep it safe. We encourage you to read through this document fully. If anything is unclear, you are always welcome to get in touch with our support team.

Short version: We only collect what we genuinely need to run the platform and improve your experience. We do not sell your personal information to anyone, ever.

By using Patti's website, mobile app, or any associated service, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the platform. This policy applies to all visitors, registered members, and anyone who interacts with Patti in any capacity.

What Personal Information We Collect

The information we gather falls into two broad categories: what you give us directly, and what is automatically collected as you use our services.

Information you provide directly:

  • Full name and username when you register an account
  • Email address and phone number for account verification and communication
  • Date of birth, which we use strictly to confirm you meet the minimum age requirement
  • Payment details (JazzCash number, Easypaisa account, Raast ID, bank account or card information) required to process deposits and withdrawals in PKR
  • Identity verification documents, where required for account security checks
  • Any messages, complaints, or feedback you send to our support team

Information collected automatically:

  • IP address and approximate geographic location (used for fraud prevention)
  • Device type, operating system, and browser version
  • Pages visited, games played, and time spent on various sections of the platform
  • Betting history, wagering patterns, and transaction records
  • Session data including login times and session duration
  • Cookie identifiers and similar tracking technologies (see Cookies section below)

We do not knowingly collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily provide them in support communications.

How We Use Your Information

Every piece of data we collect has a specific, legitimate purpose. We do not collect information just to have it — every data point serves your experience, our platform's safety, or our legal obligations.

  • Account management: Creating and maintaining your Patti account, verifying your identity, and keeping your profile accurate.
  • Payment processing: Handling your deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards, and other supported mobile wallets.
  • Platform improvement: Analysing how players interact with our casino, betting, live casino, bingo, and other features to improve our offerings — including cricket betting on PSL matches and T20 internationals.
  • Fraud prevention and security: Detecting suspicious activity, protecting accounts from unauthorised access, and ensuring a fair environment for all players.
  • Customer support: Responding to your queries, resolving disputes, and managing your account-related requests effectively.
  • Promotions and bonuses: Sending you relevant information about offers, tournaments, and promotions — but only if you have opted in to receive such communications.
  • Responsible gaming: Monitoring gameplay patterns to identify potential issues and support responsible gaming initiatives. You can always set deposit or session limits from your account settings.
  • Legal compliance: Meeting our obligations under applicable laws and regulations regarding record keeping and data protection.

We process your data only on a lawful basis — either because it is necessary to deliver the service you have requested, because you have given your consent, or because we have a legitimate business interest that does not override your rights.

Data Sharing and Third Parties

Patti does not sell, trade, or rent your personal data to third parties for their own marketing purposes. Full stop. We may, however, share certain data with trusted service providers who help us operate the platform — but only under strict data processing agreements.

We may share your data with:

  • Payment processors — JazzCash, Easypaisa, Raast, and bank partners process your PKR transactions securely. They receive only what is necessary to complete the payment.
  • Identity verification services — Where required, third-party KYC providers help us verify account holders in a compliant manner.
  • Cloud hosting and infrastructure providers — Our servers and data storage are managed by reputable providers who operate under strict confidentiality agreements.
  • Analytics platforms — Aggregated, anonymised usage data may be processed by analytics services to help us understand platform performance. No personally identifiable information is shared in this context.
  • Legal authorities — If required by law or a valid legal order, we may disclose your data to relevant authorities. We will inform you of such requests where legally permitted to do so.

All third-party partners are contractually bound to use your data only for the specific purpose we have engaged them for, and to protect it with the same level of care we apply ourselves.

International data transfers, where necessary, are conducted under appropriate safeguards to ensure your information remains protected regardless of where it is processed.

Cookies and Tracking Technologies

Like most websites, Patti uses cookies — small text files stored on your device — to make your experience smoother and more personalised. Cookies help us remember your preferences, keep you logged in, and understand how you use our platform.

Types of cookies we use:

  • Essential cookies: Required for the platform to function. Without these, features like login and deposits would not work.
  • Preference cookies: Remember your settings, such as language preferences and display options.
  • Analytics cookies: Help us understand which sections of the platform are most popular, so we can improve them.
  • Security cookies: Used to detect and prevent fraudulent activity and protect your account.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of your Patti account. We do not use cookies to serve third-party advertising on our platform.

Data Security

Protecting your personal and financial information is something we invest heavily in. Patti employs industry-standard security measures to safeguard your data from unauthorised access, alteration, disclosure, or destruction.

  • All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
  • Sensitive payment information is handled using tokenisation and is never stored in plain text.
  • Access to personal data within our organisation is restricted on a strict need-to-know basis.
  • Our systems are monitored around the clock for unusual activity or potential security incidents.
  • We conduct regular security audits and vulnerability assessments to keep our platform hardened against threats.
  • Two-factor authentication (2FA) is available for all accounts and we strongly encourage you to enable it.

Despite our best efforts, no system connected to the internet can be guaranteed 100% secure. If you ever suspect unauthorised activity on your account, please contact our support team immediately.

Your Rights Over Your Data

You have meaningful rights when it comes to your personal information. Patti respects these rights and has processes in place to honour them promptly.

  • Right to access: You can request a copy of the personal data we hold about you at any time.
  • Right to correction: If any information we have is inaccurate or outdated, you have the right to have it corrected.
  • Right to deletion: You can request that we delete your personal data, subject to certain legal retention requirements.
  • Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.
  • Right to object: You can object to processing of your personal data where it is based on our legitimate interests.

To exercise any of these rights, simply reach out to our support team via the contact details at the bottom of this page. We aim to respond to all data rights requests within 30 days.

Data Retention

We keep your personal data only for as long as it is necessary for the purposes described in this policy, or as required by law. Here is a general overview of our retention approach:

  • Active accounts: Data is retained for the full duration of your account's existence plus an additional period after closure to meet any legal obligations.
  • Transaction records: Financial records including deposits and withdrawals in PKR are retained as required by applicable financial regulations.
  • Support communications: Records of support interactions are kept for a reasonable period to assist with follow-up and quality assurance.
  • Marketing preferences: Records of your opt-in or opt-out status are retained to ensure we respect your communication choices.

When data is no longer required, we securely delete or anonymise it so it can no longer be associated with you as an individual.

Minors and Age Restriction

Patti is strictly an adults-only platform. Our services are not intended for anyone under the age of 18. We take this responsibility very seriously and have measures in place to prevent underage access.

During registration, we collect date of birth information and may request identity verification to confirm that users meet the minimum age requirement. If we discover that a minor has accessed our platform, we will immediately suspend the account and delete any associated personal data.

If you are a parent or guardian and believe your child has registered on Patti, please contact us immediately so we can take the appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through a prominent notice on the platform or via email, where appropriate.

The "Last Updated" date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically. Continued use of Patti after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our dedicated support team is here to help.

You can reach us at: [email protected]

We are committed to resolving any privacy-related concerns quickly and transparently. Response times are typically within 2–3 business days.